Frequently Asked Questions

We've curated detailed responses to the most common questions. Dive in to resolve your queries quickly and efficiently, and enjoy the confidence of being well-informed.

Collapsible content

What's your best selling scent?

Shangri-la, Okada & Bamboo Nectar

Is it pet-friendly?

All our products are pet-friendly, non-stain and non-toxic. Just make sure not to spray it directly to our furbabies.

Is it safe for babies & pregnant women?

Yes, our products are carefully formulated to be safe for both babies and pregnant women. We use high-quality, non-toxic ingredients to ensure the safety and well-being of you and your loved ones. However, if any symptoms persist, please consult your doctor. Note that babies have more sensitive lungs, so it’s always best to use fragrances with caution around them.

How long does delivery time take?

We prioritize speedy shipping for your convenience. All orders are shipped the same day or the next day. For Metro Manila, delivery typically takes 1-3 days. For areas outside Metro Manila, delivery usually takes 3-7 days. We strive to get your order to you as quickly as possible!

How to return/refund damage or missing item?

Your satisfaction is our priority. We will fully refund your order for any damaged items. If an item is missing, please send us a message, and we'll promptly deliver the missing item.

Is same day delivery available?

Yes, we offer same-day delivery within Metro Manila via Lalamove or Grab. Please note that the transaction must be paid through bank transfer or money remittance, and the delivery fee will be covered by the buyer.

Are your containers sustainable?

Yes, the bottles and glass container (hanging diffuser) made of recyclable materials. Please check your local recycling guidelines to ensure proper disposal.

HANGING DIFFUSER good to know

Note: Always keep the plastic stopper on unless when you're soaking the wooden cap with fragrance oil. This will prolong the lifespan of your hanging diffuser.

Reminder: Avoid over-saturating the wooden lid and keep the plastic stopper in pace to prevent spillage. Failure to follow this could result in damage to some surfaces.

Wipe all spills immediately and keep out of reach of children and pets.

It can be used on your car's air conditioning or hanging on the rear view mirror, electric fan, home air conditioners even inside your closet.

ROOM & LINEN SPRAY and REFILL good to know

Store the room & linen spray and refill bottle in a cool, dry place, away from direct sunlight to maintain fragrance potency.

Our formula our formula is crafted to be safe for fabrics, including linens and upholstery, and won’t leave stains.

It can be used on all rooms at your home, on curtains, beddings, sofas, carpert, cabinets, upholstery, and even on your car.

ROOM & LINEN SPRAY REFILL good to know

The scent of the refill bottle contains the same high concentration of fragrance oils,
ensuring your spray is just as effective as the original.

The refill bottle is available in all available room & linen spray scents. You can choose the same fragrance as your original bottle or try a new one!